Policies

SPA POLICIES

Hey loves your time & appointments are very important to us. We understand that things come up & we are always happy to help you in rescheduling. Please give us a minimum of 24 hours notice to reschedule or cancel your appointment. A late notice of a cancellation restricts us from filling your original appointment block with another client. Cancellations made within 24 hours before the appointment will be charged 50% of the appointment total. See our current policies & procedures below.

NO-SHOW/NO CALL: If you don’t show up to your scheduled appointment & have not called to let us know beforehand, 100% of the total appointment cost will be charged to the credit card on file. Please remember that we respect your time & we ask that you do the same for us in return.

APPOINTMENTS: Please book online in advance to check availability. To avoid disappointment we recommend booking your appointment two weeks in advance. If you are restricted to evening or weekend appointments we suggest scheduling 4 weeks in advance.

PLEASE ARRIVE ON TIME! We regret that clients arriving late will not receive time extensions & will be responsible for full service fees. Any client’s arriving 15 minutes after their scheduled appointment time cannot be guaranteed to be seen & will be required to reschedule for a different day if we are unable to accommodate you. Thank you for your continued support!

After hours fee. If you would like an appointment outside of our regular business hours, you will be charged a $20 fee for after hours.

REFUND POLICY

Because you are paying for the estheticians time and product, we DO NOT offer refunds of any kind on services.

If you are unhappy with results you have 24 hours to let us know and we will be more than happy to remedy the situation if you come back within a 72 hour time frame.

All gift certificate purchases are FINAL.

Product refunds can be made if the product is unopened and unused with no damage. the product needs to be returned within 7 days with proof of purchase.