Product returns and exchanges
All purchased products must be returned in new, unopened, and with Tag condition for store credit only.
Products must be returned within seven days of purchase. We cannot exchange opened skincare.
We strive to customize and recommend the best products that will give you great results. Unfortunately, it is impossible for us to know if you will react from a certain product and therefore will not exchange an opened product because it caused a reaction or pimple.
Shipping
Return & Refund Policy
Our goal: Your satisfaction is our priority.
- Eligibility:Returns are accepted within 30 days of purchase.
- Products must be unused, unopened, and in their original packaging.
- For hygiene reasons, opened or used skincare products cannot be returned unless they are defective or damaged.
- Defective or Damaged Products:If your product arrives damaged or defective, please contact us within 7 days of receipt.
- We will provide a replacement or refund once the issue is verified.
- Return Process:Contact our customer service to request a return authorization.
- Include your order number and reason for return.
- Ship the product back using a trackable method; return shipping costs may apply unless the product is defective.
- Refunds:Refunds will be issued to the original payment method after the return is received and inspected.
- Please allow 5–10 business days for processing.
- Exchanges:Exchanges are possible if the same product is in stock.
- Contact us to arrange an exchange instead of a return.
- Non-Returnable Items:Opened products, samples, and gift cards are not eligible for return.
Cancellation policy
We require a 48 hour notice for cancellations. any cancellation less than 48 hours will result in a 50% of service fee.
A no call / no show will result in a 100% service fee charge. Because you are paying for our time, all service fees are final.
We require a valid credit card to keep on file to reserve your appointment.